Shipping policy

Shipping & Return Policy

Company Name: BTI KI TRENING D.O.O.

Trade Name: Mountaindrop

Overview

At Mountaindrop, we want to ensure transparency regarding our order fulfillment, pre-order timelines, and return parameters. Please read our policy carefully before placing an order.

1. Shipping & Processing Timelines

Standard Orders: Standard orders are typically processed and dispatched within 1–3 business days.
Pre-Orders: For items designated as pre-orders, dispatch and shipping may take up to 30 business days from the date of purchase. Estimated fulfillment windows are displayed on the respective product pages.
Delivery: We ship via reliable courier services, and tracking details will be provided upon dispatch.

2. Pre-Order Cancellation Terms & Regional Exclusions

General Pre-Order Policy: To support our supply chain and manufacturing/sourcing costs, pre-order items are subject to a 30-day pre-fulfillment non-cancellation/no-refund window from the date of purchase, during which standard refund or cancellation requests for change-of-mind will not be accepted, provided the order is fulfilled within the stated 30-business-day timeframe.
Regional Legal Exclusions: The 30-day pre-order restriction does not apply to consumers ordering from regions with mandatory statutory consumer protection laws that override standard store policies (such as the European Union, United Kingdom, and regions with equivalent mandatory distance-selling laws). Customers residing in these excluded jurisdictions retain their legal rights to cancel or withdraw from a pre-order prior to dispatch, or exercise their statutory cooling-off periods, in full compliance with local laws.

3. Unclaimed, Refused, or Returned Packages

If a package has been successfully dispatched, paid for, and is subsequently refused by the recipient, or returned to us due to non-collection or an incorrect/unreachable address provided by the customer:

Refund Limitation: We will issue a maximum refund of 50% of the total order value.
Reasoning: This partial refund deduction covers non-recoverable operational expenses, including outbound shipping costs, return shipping fees charged by couriers, handling fees, and restocking expenditures incurred due to the transit failure.

4. Contact Us

If you have any questions regarding your shipping status, pre-order timelines, or how this policy applies to your region, please reach out to our customer support team prior to fulfillment or dispatch.